Frequently Asked Questions:

  1. What is Virtual Hosting...?
  2. What is Bandwidth...?
  3. Can I get unlimited bandwidth...?
  4. What domain names do you support...?
  5. Can Web Hosting Pod register domain names for me...?
  6. How will I be billed...?
  7. Why do you use only PayPal for payment?
  8. How soon will my account be set up and ready to use...?
  9. Is my access 24 hours a day...?
  10. Do you have Front-Page extensions...?
  11. I want to change my account plan. How do I upgrade / downgrade my account...?
  12. Can we add services as we grow and need them...?
  13. Does Web Hosting Pod allow adult, warez or other illicit sites or content...?
  14. What are your Network Connections...?
  15. What is your server environment...?
  16. Where are your servers located...?
  17. What is CGI...?
  18. Do you allow CGI to run on your servers...?
  19. What is SSL...?
  20. How does SSL work...?
  21. How do I add this feature...?
  22. What is SSI...?
  23. What is CPanel...?
  24. What if I have questions not answered here...?

What is Virtual Hosting?

Virtual Hosting is where multiple web sites (www.anyname.com) are served off the same physical server. This saves each customer from purchasing their own expensive server, performing the setup and providing the appropriate environment. This is the most common method of hosting sites of small to medium size with light to moderate traffic.
 

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What is Bandwidth?

Bandwidth is the amount of data moved between your site and the browsers of the customer's accessing your site. It is typically measured in Gigabits.
1 GB is roughly equal to about 45,000 page views per month.

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Can I get unlimited bandwidth?

No. We do not offer packages with unlimited bandwidth primarily because there is no such thing. Any one that promises that is not telling the truth. Somewhere in their terms and conditions are probably some words referring to "excessive use of resources", and in effect these place some arbitrary limit on your bandwidth. We set limits to both protect you and to provide you with a reliable service.


Note:  If you exceed your bandwidth quota, you will be invoiced for the additional usage. You can monitor your bandwidth usage in your Control Panel.

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What domain names do you support?

We support all domains, including foreign domains.

 

Can Web Hosting Pod register domain names for me?

Domain Registration, Renewal, and Transfers can be ordered on the Order Form, however this is a separate charge from hosting. 
You may use any credit card to order domain names. 

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How will I be billed?


If you order monthly service you will initially be charged for the first month when you sign up. You will be billed each month through PayPal

 

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Why do you use only PayPal for payment??


Web Hosting Pod uses PayPal for payments simply because the merchant fees are much less than a merchant account!
PayPal allows you to send money for FREE using a credit card or checking account!  PayPal service is available in 38 countries including the United States. By using PayPal we can keep our costs down, therefore keeping our prices lower for our customers.

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How soon will my account be set up and ready to use?


Your account will be setup within 24 hours of receiving payment. You will receive an email with your account information, IP address, user name and password. You can then start uploading your files to your server.

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Is my access 24 hours a day?

Yes. You will have access to your account 24 hours a day.

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Do you have Front-Page extensions?

Yes, we do offer Front Page2002 extensions. You can request installation when you open your account. If you want to remove and/or add Front Page extensions to your account after you have already opened the account, you can submit a request by sending an email to support@webhostingpod.com  or you can do it yourself in C-Panel.

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I want to change my account plan. How do I upgrade / downgrade my account?

To upgrade or downgrade your account, send an email to billing@webhostingpod.com.  Just specify what plan you want to change from/to or other services you would like changed..

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Can we add services as we grow and need them?

You may grow at whatever pace you like. All options can be added or removed at any time.

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Does Web Hosting Pod allow adult, warez or other illicit sites or content?

No. Please see our terms and conditions page for acceptable and unacceptable content.

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What are your Network Connections?

Our network consists of redundant Gigabit Ethernet connections (duel Gig-E) to provide a high-availability platform for all business needs

Connectivity:

Currently there is a full 2000 mbps (2GiG-E connections) supplying our Data Center. In OC fiber line terms that’s close to 3- OC-12 lines and 1- OC-3 line.

 

What is your server environment?

Our servers are Duel Intel Pentium IIIs 1Ghz or faster high-speed SCSI or IDE drives
3.6 Gig of Ram or more
.
Operating System: Red Hat Linux running Apache Web Server.
Featuring RAID5, PHP, MySQL, Perl, Zlib, Python, CPanel
.

Where are your servers located?

Our servers are located in a 10,000 sq. ft. facility with 5,000 sq. ft. of Raised floor space in Greenwood Village, Colorado.  There they are monitored 24x7x365, in a data center environment that provides

  • Redundant Connections to several Tier 1 providers
  • Multiple fiber paths
  • Multiple redundant power back-up
  • 24 x 7 onsite staff
  • 24 x 7 monitoring
  • Multiple Levels of Security - Card key access & Video surveillance
  • Backup power by generator as well as an in-house UPS system ensuring complete uptime and stability for our customers and equipment
  • Direct access to the internet backbones.
  • 3 - 20 ton units, which regulate humidity and temperature to keep everything nice and cool.
  • Multiple levels of Fire suppression - Early Warning System, FM-200 gas-based fire suppression system
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What is CGI?

CGI, Common Gateway Interface, includes programs that run on the server to enhance the quality and functionality of a web site. There are many resources on-line that allow the downloading of free cgi scripts.

 

Do you allow CGI to run on your servers?
We do allow running of cgi scripts on the servers, however they must conform to our acceptable server resource usage policy. If we deem that a script is using an excessive amount of server resources, it will be disabled.

 

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What is SSL?

Secure Socket Layers provide a means for submitting encrypted data via the web. SSL works based upon a public key / certificate system. As data is transmitted it is encrypted into 40 bit encryption and the web server then decrypts the data once it is transmitted. In the rare occasion that the data was stolen during the transmission process the only data that they would be able to access would be encrypted which means that viewing it would show nothing but letters, numbers, and symbols randomly mixed.

How does SSL work?

In order for this process to work without many warning messages from IE and Netscape about possible security hazards a certificate must be obtained from a trusted source. Certificates are good for one domain name.

How do I add this feature?

Web Hosting Pod has added a secure certificate to all of our Virtual Servers that is free for any account on the server to use.  Using the feature is just a matter of using the secure link to the web page you want secured.

If you would like to have your own certificate installed so that customers can navigate your site via https://www.yourdomain.com, you will have to purchase your own certificate. For Virtual Accounts, you will need to request us to generate a key and install it on the server.

Once the key is generated, you will need to request the certificate from a trusted source, e.g. Thawte or VeriSign.

NOTE: We do charge a fee for installing the certificate. We can also handle the purchase of your certificate and installation for you. (see Optional Add-Ons for fees)

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What is SSI?

Server Side Includes

When using a UNIX system it is sometimes necessary to enable certain HTML files executable for the purpose of using SSI. Server Side Includes are often used to run a cgi script. An include is called with an example such as this: After you insert your include, you must mark the HTML file as executable so the server will parse the file. This is done using one of two options.

1.) Renaming the file to .shtml: On our server any file name .shtml will be parsed. So instead of having an index.html file, you would name it index.shtml. This is the easiest way of enabling includes.

2.) CHMODing the file to 777: With CHMOD 777 you can also mark a file as executable. It is important to only make the files which you want parsed executable. This poses certain security issues, as well as a strain on our resources, as the processor has to work harder to parse a file.

Reasons for Using SSI

SSI is often used to include something into an HTML page. You can insert the contents of one HTML page into another page. An example of a practical usage for this would be to include your e-mail address at the bottom of each page. If you do this as an include, then when your e-mail address changes, you will only have to update it on one page and not your entire web site. Another usage is to call cgi scripts into action. Many counters, clocks, and other scripts are called using SSI. The command used will most likely be provided in the documentation of your cgi script.

 

 

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What is cPanel?

cPanel is a fully-featured web-based control panel that allows you to manage your domain through a web interface. The idea is to transfer as much of the control and responsibility of managing your web site to you. You have the ability to manage all aspects of email, files, backup, FTP, CGI scripts, and web site statistics.

 

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What if I have questions not answered here?

E-Mail us!
 

 

 

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Revised: 08/03/07.