We prefer requests to come through our email for a variety of reasons.
First, it provides an audit trail of communication so that all the facts of your inquiry can be passed on to the proper person or to the "techie"
working on your problem. Second, it allows us to focus on fixing problems instead of answering the phone.
Third, we soon will be implementing a knowledge base/help desk system that allows you to monitor your problem or service issue through its resolution.
